Shipping Policy

Effective date: July 30, 2026

This Shipping Policy explains the order-processing, shipping, delivery, local-pickup, and international-shipping practices of CMC2 LLC, doing business as Cirelli Jewelers.

Product Availability and Processing Times

Every product page displays an availability message indicating its expected processing time.

In-Stock Merchandise

Products marked:

“IN STOCK. SHIPS IMMEDIATELY!”

are ordinarily fulfilled within one business day after the order is accepted and any necessary payment, identity, address, or fraud verification is completed.

“Ships immediately” refers to the time required for Cirelli Jewelers to prepare and transfer the order to the carrier. It does not mean same-day delivery and does not include the carrier’s transit time.

Special-Order Merchandise

Products marked:

“SPECIAL ORDER. SHIPS IN 3–5 BUSINESS DAYS.”

or:

“SPECIAL ORDER. SHIPS IN 5–7 BUSINESS DAYS.”

are expected to ship within the processing period displayed on the applicable product page.

Special-order estimates are based on expected manufacturer or supplier availability. If an unexpected delay or availability issue occurs, we will contact you with updated information.

Sizing, Engraving, Adjustments, and Customization

Ring sizing, watch or bracelet adjustment, engraving, personalization, customization, and other requested alterations require additional processing time.

When possible, we will provide an updated shipping or delivery estimate after reviewing the requested work.

Submitting an alteration request acknowledges that the original product-page processing estimate may no longer apply. Certain altered or customized products are nonreturnable, as explained in our Return and Refund Policy.

Business Days

For purposes of this policy, business days are Monday through Friday, excluding federal holidays and announced store closures.

Orders placed on weekends, holidays, or after normal business hours begin processing on the following business day.

Carrier transit estimates generally refer to business days unless the selected carrier service expressly states otherwise.

Order Verification

To protect our customers and business, an order may be held while we verify:

• The customer’s identity;

• Payment authorization;

• Billing information;

• Shipping information;

• The recipient’s name or address;

• Unusual purchasing activity; or

• Other information associated with a potential fraud or security concern.

Processing estimates begin after any required verification has been completed.

Failure to provide requested verification within a reasonable period may result in order cancellation.

Domestic Shipping Rates

The following standard shipping structure applies to eligible orders shipped within the United States:

• Orders from $0.00 through $99.99: USPS Ground Advantage for $6.00.

• Orders from $100.00 through $249.99: Complimentary USPS Ground Advantage.

• Orders of $250.00 or more: Complimentary secure shipping with signature required.

Additional or expedited services may be available at calculated rates during checkout.

Shipping options can vary based on the order’s value, contents, weight, destination, insurance requirements, and carrier availability.

High-Value and Signature-Required Deliveries

Orders of $250.00 or more require a signature at delivery. We may also require a signature, adult signature, identity verification, or carrier-location pickup for another order when reasonably necessary for security.

The customer is responsible for:

• Providing the recipient’s complete and accurate name;

• Providing a secure and deliverable address;

• Ensuring that an eligible recipient is available to sign; and

• Monitoring tracking information and carrier delivery attempts.

A carrier may redirect a signature-required package to an authorized pickup location after an unsuccessful delivery attempt. Identification may be required by the carrier before releasing the package.

We may decline a request to waive a signature requirement or leave a high-value shipment unattended.

Delivery Estimates

Processing time and carrier transit time are separate.

A delivery estimate begins after the carrier accepts the shipment. The estimate does not include the time needed to process, verify, size, adjust, engrave, customize, or special-order the merchandise.

Carrier delivery dates are estimates unless we expressly provide a written delivery guarantee. Delivery can be delayed by circumstances including:

• Severe weather;

• Carrier service interruptions;

• Mechanical or transportation problems;

• High seasonal shipping volume;

• Customs processing;

• Security restrictions;

• Incorrect or incomplete address information;

• Failed delivery attempts; or

• Events outside our reasonable control.

Cirelli Jewelers is not responsible for a carrier delay outside our reasonable control, but we will reasonably assist with available tracking or carrier information.

Tracking Information

Tracking information will be provided when available after the order has been transferred to the carrier.

Tracking activity may not appear immediately. Carriers sometimes require additional time to scan and update a newly accepted package.

Customers are responsible for monitoring tracking information, delivery attempts, pickup notices, and carrier communications.

Shipping Addresses

Customers are responsible for reviewing and confirming the recipient’s name, street address, apartment or suite number, city, state, postal code, telephone number, and other delivery information before submitting an order.

Cirelli Jewelers will ship to the address provided or subsequently approved during verification.

If incorrect or incomplete information causes an address-correction charge, interception fee, delay, failed delivery, return, loss, or need for reshipment, the customer will be responsible for the resulting costs.

Address Changes and Package Interception

Contact us immediately if you discover an address error.

We cannot guarantee that an address can be changed after an order has been submitted. For fraud-prevention and payment-security reasons, we may require the original order to be canceled and a new order placed with the correct address.

Carrier interception or redirection is not always available. When available, the customer may be responsible for the carrier’s interception, correction, return, and reshipping charges.

We will not redirect an order to an address that we cannot reasonably verify.

P.O. Boxes, APO/FPO Addresses, Alaska, Hawaii, and U.S. Territories

We accept orders for P.O. boxes, APO/FPO addresses, Alaska, Hawaii, and eligible U.S. territories.

Available services, delivery times, tracking, insurance, and signature options may differ by destination. Some products or high-value shipments may require a physical street address or an alternative secure-delivery arrangement.

If the selected service is unavailable for the supplied destination, we will contact the customer before shipping.

Local Pickup

Eligible orders may be picked up at our Boardman, Ohio store when local pickup is offered during checkout or separately approved by Cirelli Jewelers.

Please wait until you receive confirmation that the order is ready before visiting the store.

The person collecting the order must present:

• A valid government-issued photo ID; and

• The order confirmation or pickup notification.

The name on the identification must match the authorized pickup person associated with the order. We may request additional verification before releasing high-value merchandise.

An order will not be released when we cannot reasonably verify the identity or authority of the person attempting pickup.

Combined and Separate Shipments

Items in the same order normally ship together after all merchandise is ready.

This means that an order containing in-stock and special-order merchandise may be held until the special-order merchandise becomes available.

A customer may contact us to request separate shipments. Separate shipping is not guaranteed and may require payment of additional shipping, handling, insurance, or signature-related costs.

If Cirelli Jewelers independently decides to divide an order into multiple shipments, the customer will not be charged an additional shipping fee unless the customer requested or approved the arrangement.

Delivered but Missing Packages

If tracking shows that a package was delivered but you cannot locate it:

1. Check the delivery location and surrounding area.

2. Ask household members, building staff, or other authorized recipients whether they accepted it.

3. Review any carrier photograph, delivery notice, or pickup-location information.

4. Contact the carrier when appropriate.

5. Notify Cirelli Jewelers promptly.

We will reasonably assist by providing the carrier or insurer with relevant order, shipment, tracking, address, and delivery information.

Cirelli Jewelers cannot guarantee that a carrier or insurer will approve a missing-package claim.

If the carrier confirms delivery to the address supplied or approved for the order, records completion of the required signature service, or denies the claim after reviewing the available evidence, Cirelli Jewelers is not automatically responsible for replacement or reimbursement, subject to rights that cannot be waived under applicable law.

Shipping Damage

Visible shipping damage, an incorrect item, or an apparent defect must be reported to Cirelli Jewelers within 24 hours after delivery.

The customer must:

• Retain the merchandise;

• Retain the exterior shipping carton;

• Retain all interior packing materials;

• Retain the shipping label and product packaging;

• Avoid wearing, using, sizing, adjusting, altering, or repairing the item; and

• Provide clear photographs when requested.

Failure to retain the packaging or document visible damage may prevent us from validating a carrier or insurance claim.

Additional requirements and available remedies are described in our Return and Refund Policy.

Refused, Unclaimed, and Undeliverable Packages

A refused, unclaimed, or undeliverable package is not automatically treated as an approved return.

If a shipment is returned because it was refused, not collected, could not be delivered, or contained incorrect customer-supplied information, the customer may be responsible for:

• Original outbound shipping;

• Return shipping;

• Carrier fees;

• Address-correction or interception charges;

• Reshipping costs; and

• Other applicable deductions permitted under our Return and Refund Policy.

Nonreturnable, altered, customized, sized, engraved, special-order, clearance, loose-diamond, gift-card, and store-credit purchases do not become returnable merely because delivery was refused or unsuccessful.

Canada and Approved International Destinations

Cirelli Jewelers ships only to international destinations currently enabled during checkout.

DHL Express Worldwide is generally used for Canada and approved international destinations. The customer is responsible for the calculated shipping rate and any applicable handling charge displayed during checkout.

Available carriers and services may change based on the destination, product, value, insurance requirements, or carrier restrictions.

International Duties, Taxes, and Customs Charges

Unless expressly stated otherwise during checkout, international customers are responsible for:

• Customs duties;

• Import taxes;

• Value-added taxes;

• Brokerage charges;

• Carrier disbursement or advancement fees;

• Customs-processing charges; and

• Other destination-country fees.

These charges are not controlled by Cirelli Jewelers and are not included in the product price or shipping charge unless expressly identified during checkout.

The customer is responsible for complying with local import laws and providing documentation requested by customs authorities or the carrier.

Cirelli Jewelers cannot falsify customs declarations, product descriptions, transaction values, or shipment purposes.

International Delays and Refused International Shipments

Customs processing may delay an international shipment beyond the carrier’s original estimate.

Cirelli Jewelers is not responsible for delays caused by customs authorities, government inspections, import restrictions, unpaid duties or taxes, or the customer’s failure to provide required information.

If an international shipment is refused, abandoned, unclaimed, or returned because charges were not paid, the customer may be responsible for the original shipping, return shipping, duties, taxes, brokerage charges, penalties, and other costs incurred.

Any remaining refund eligibility will be determined under our Return and Refund Policy after the merchandise has been recovered and inspected.

Returns

This Shipping Policy does not authorize a return.

All returns require prior approval and a Return Authorization number. Return eligibility, deadlines, shipping responsibilities, deductions, nonreturnable items, and inspection requirements are governed by our Return and Refund Policy.

Contact Information

Questions about shipping or delivery may be directed to:

Cirelli Jewelers
5903 Market Street
Boardman, Ohio 44512
United States

Telephone: (330) 758-0106
Email: sales@cirellijewelers.com
Website: www.cirellijewelers.com